Essex County Council did not need to log a single support call whilst reporting the May 2013 election night result live on CMIS. Essex, whose installation of CMIS is hosted by Astech, were uploading the election results live into CMIS as the results came in with their CMIS site being linked to by the BBC.
Astech were providing Essex with an overnight on call service to cover the unlikely event of a server outage. This on call service we are very pleased to report, was not used.
Ian Myers who is the Senior Committee Officer at Essex fed back to us the day afterwards:
"You will probably have learned that we didn't ring last evening – for the simple reason that CMIS performed perfectly."
"There are no issues to report."
Astech have taken pride in creating a robust, reliable and dependable solution for our clients and are very happy to hear when this is proven.